Compassionate & Loving

You must be on call while your dog is in our care. Appointment pick up times are estimated at booking and again at drop off. Once grooming is nearing completion a pick up time is confirmed and we will text or call your number. Usually we reach out to confirm pick up 20 minutes before your pup is ready. Let us know if you need more notice however, and we will be happy to provide that for you. See our Policies page for more details. 

Many dogs are afraid of the dryer. For those that are just a little anxious, our dryer has a dial setting that allows for the appropriate intensity to be chosen based on each dog's tolerance levels. For dogs that have a very high anxiety level for the blow dryer we have a couple options. We can separate the appointment into two days to allow your dog to air dry at home before coming back for the haircut (or if a haircut is not necessary we can skip the blow drying portion of the appointment and simply towel dry your pup). Alternatively, we can also do an appointment the day after your dog is bathed at home by you. If something this simple is required for your dog to be more comfortable, we are happy to accommodate!  

Absolutely. By scheduling smaller appointments like a nail trim, face trim or a bath and tidy we can allow your dog to get comfortable with the new experiences before moving onto a longer appointment. We can also schedule your dog in during a quieter time of day. Usually 8 am is the quietest time. 

We work with many of these cases and often find these situations to be highly rewarding as almost all dogs show improvement with time and routine. There are so many dogs that struggle with at least some part of the grooming experience and most of the time they just need a little extra time from their groomer, and extra person to provide comfort, and a regular routine. We are happy to work with any pet that may need this extra support.